Consumer Rights

Date of publication: Sept. 24, 2025

Kcell JSC

Registered office: 51 Alimzhanov Street, Almaty, Kazakhstan


Kcell/activ Call Centre:

• 3030 – free

• 116 – free

• +7 701 000 30 30 – free even if your balance is zero, negative, or when roaming


You can also:

Contact the official consumer protection authority

Explore organisations for out-of-court dispute resolution


Consumers may approach these organisations or the courts to safeguard their rights.

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